RETURN AND REFUND POLICY
Returns Cancellation Policy
1: A - If you wish to Cancel, Return your order:
(a) you can notify us by phone on 01888 560505 before we have dispatched the goods or before an order has reached the preparation stages (i.e: tyres being fitted to alloy wheels); or
(b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 1:B below. The cost to safely and securely return any unwanted items lies solely with the purchaser.
1: B Any goods for return must be notified to ourselves prior to return by contacting our returns department on Tel: 01888 560505 within 7 days commencing from the day after receipt
Any non-faulty goods returned outside of the 7 day period without notice during the period we reserve the right to refuse. Please return products to the our following office address:
1: C The rights to return the goods to us as referred to in clause 1:B will not apply in the event that;
a) The product has been used
b) The product has been fitted
c) The product is not returned to us in the same condition as you received the product.
d) The product has been manufactured to individual requirements and/or on a special order basis.
All Alloy Wheel and Tyre Packages are deemed as special order items.
e) The product has been sold/passed on to a third party,
Any goods that are damaged in transit on return to Turriff Tyres Ltd due to poor packaging or lack of care on your behalf will not be refunded and will be returned to sender.
Please ensure all returns are packaged to the same level as when initially received. We require all original manufacturers/branded packaging to be enclosed.
1: D Every order direct from Turriff Tyres will be courier delivered and requires a signature upon receipt.
Prior to signing for goods we ask that you check that the goods are both undamaged and that all goods are in the consignment that should be.Signing for the goods is an acceptance that everything in the delivery is as it should be and undamaged. If your order is being sent to a work address please ensure that the person signing for the goods on your behalf if not yourself is aware of what needs to be done on the arrival of the delivery. If you inform us of any damages or shortfalls after signing for a consignment it makes it very difficult to make a claim from the couriers and some couriers will not accept liability. Claims for damages and shortfalls have to be notified within 48 hours.